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Home Support FAQ Account Related

Account Related FAQ

Check Unable to Login to WebsiteGear account
Most login problems are related to browser settings. Make sure that cookies are accepted by your browser. If you are using Internet Explorer (IE), check Tools > Options > Privacy tab. This should be set to medium or lower. For IE 6.0+ - If you want to keep the Privacy level high, then o ... Check more (Account Login FAQ)
Check Credit card authorization was declined
WebsiteGear attempts to authorize a small amount (within $5.00) on your credit card to verify that your credit card information is correct. The authorization payment is never charged to your credit card and will not show up on your credit card statements. However, the limit on your credit card may b ... Check more (Payments FAQ)
Check Method of payment
WebsiteGear accepts credit card payments via the website. The following credit cards are accepted - VISA - MASTERCARD - AMERICAN EXPRESS - DISCOVER To associate a payment method, log into your account and select "Payment Method" link on the left under "Account Home" tab. ... Check more (Payments FAQ)
Check Web Poll Account Automated Payment Setup
To setup automated payment for your Web Poll account, follow the instructions below. - Log into your account. - Access "Payment Method" screen under "Account Home" tab. - Make sure the primary payment method is setup correctly with your credit card payment information. You c ... Check more (Payments FAQ)
Check Web Poll Account Renewals
Web Poll account should be renewed before the expiration date on the account. To renew, follow the steps below: - Log into your account. - Click on "Web Poll Account" tab. - Click on "Pay Now" link next to the Payment Type information under "Payment Information" se ... Check more (Payments FAQ)