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Added the web poll code on my website, but nothing's working
Check the following:
- Make sure you have copied the code correctly. Usually we have seen problems with free servers. If you use their html editor, the code may get modified after you save. To check if the code is intact, view your page in an internet browser (like Internet Explorer or Netscape). ...  more
(Web Poll FAQ)
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What types of poll displays can I use on my website?
WebsiteGear provides multiple options to display the polls and results.
Compact polls are the best choice among members where the poll and results are integrated into your website.
Popup code shows your results on a popup window.
Go to the HTML code page for the poll to view the various ... more
(Web Poll FAQ)
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How to set up Click Tracking
Here are the simple steps to create a link and test the tracking feature.
Sign-up for FREE trial click tracking account:
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1. Sign-up for a new WebsiteGear account if you do not have one, use the sign-up link on the top. WebsiteGear provides a ... more
(Click Tracking FAQ)
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Web Poll Account Expiration Policy
Here are the policies for expired web poll accounts. NOTE that other active accounts (such as click tracking) is not affected if web poll account expires.
Our automated system sends out reminders 30, 15, 7 and 2 days before the web poll account expires. If still no action is taken, the web poll ... more
(Web Poll FAQ)
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Customize Link Tracking URL - Use Custom Domain or Subdomain Name
The tracking URL can be customized to any other subdomain or domain name instead of click.websitegear.com. In order to change the tracking url, the DNS setting for the domain has to be modified to point the domain or subdomain to click.websitegear.com. An example is shown below
Enter a new CNAME ... more
(Click Tracking FAQ)
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Tracking advertisement campaign using click tracking
Advertisement campaigns can be tracked for click and conversion rates using the click tracking service.
Create a link for the destination webpage in your WebsiteGear click tracking account, and place the WebsiteGear provided link in your advertisement creative (banner ads, text ads etc.). Place ... more
(Click Tracking FAQ)
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Tracking search keywords of Google AdWords ads
This article shows how to track the keyword using the WebsiteGear Click Tracking software for ads placed on Google AdWords.
To track keywords in Google AdWords Ads, use the {keyword} as the keyword value in the link tracking code when creating the ad in Google AdWords. The actual keyword will be ... more
(Click Tracking FAQ)
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Tracking Image Views - Tracking Page Or Email Newsletter View Count
The click tracking tool can be used to track how many times an image was viewed and corresponding data such as unique views, IP data, keyword etc. (based on membership plan features). This is useful for example to track how many users opened the email to view the newsletter (email open rate).
Ste ... more
(Click Tracking FAQ)
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Vote Tracking For Web Polls
WebsiteGear Web Polls provide multiple levels of voter tracking based on the membership plan selected. Tracking a voter starts with a cookie and IP address of the computer from which the user voted on the web poll. However, advanced tracking mechanism is possible for platinum members, where a custom ... more
(Web Poll FAQ)
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Cancel or Terminate Click Tracking Account
To cancel or terminate your click tracking account, log into your click tracking account and select "Cancel Membership" link in the left menu under "Membership".
Note that you will be charged for the billing period in which you cancel. The charges will include the base fees an ... more
(Click Tracking FAQ)
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Customize Web Poll URL - Use Custom Domain or Subdomain Name
For an additional fee, WebsiteGear allows you to use your own domain or subdomain name for the web poll code. The customized URL will be visible in your web poll account view under "Web Poll Account Settings". Contact WebsiteGear support for enabling custom URL.
Additional setup needed ... more
(Web Poll FAQ)
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Secure URL Using SSL In Web Poll Code - https: instead of http:
If you want to use WebsiteGear web polls on a secure website, the web browser will often flag (with a popup) that the poll is loaded from a non-secure website. To avoid this, WebsiteGear provides secure web poll code.
WebsiteGear web polls can be loaded from secure servers using the url https://p ... more
(Web Poll FAQ)
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Cancel or Terminate Web Poll Account
To cancel or terminate your web poll account, log into your web poll account and select "Cancel Membership" link in the left menu under "Membership".
Note that you will not be refunded any fees that were paid for the duration of the web poll membership. If you are a Platinum l ... more
(Web Poll FAQ)
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Why was my account deactivated before the trial period was over?
WebsiteGear provides a free 15 day Trial Membership for up to 100 clicks. Your account should have reached 100 clicks. We have to enforce this 100 click limit in order to stop spammers using our services. And it has happened in the past when we allowed unlimited clicks within the trial period.
Th ... more
(Click Tracking FAQ)
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How to get started with WebsiteGear Web Poll
Here are some quick steps to setup your first web poll
Creating Your First Web Poll
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1. Signup for a new WebsiteGear account if you do not have one, use the signup link on the top. WebsiteGear provides a trial web poll account.
2. Log in to your account if ... more
(Web Poll FAQ)
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Customize Web Survey URL - Use Custom Domain or Subdomain Name
WebsiteGear allows you to use your own domain or subdomain name for a web survey. The customized URL will be visible in your web survey account view under survey general settings. The custom URL feature is NOT available for Silver membership.
Additional setup needed on your DNS server
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(Web Survey FAQ)
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Bulk Loading multiple links into Click Tracking Tool
WebsiteGear provides multiple ways to load multiple links into the click tracking tool quickly. The first method is to use the bulk import feature of Click Tracking Tool. The bulk load feature is available to Gold and Platinum members only.
Bulk Link Import
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Multiple lin ... more
(Click Tracking FAQ)
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Using API Integration for Click Tracking
Application Programming Interface (API) enables the automation of tasks, such as creating new links. Using the API service, requests can be launched remotely from another system. The API is not restricted to any specific programming language and can be used in any language that has support for sendi ... more
(Click Tracking FAQ)
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How to enable SSL for web surveys?
Secure socket layer or SSL allows the survey data to be transmitted in an encrypted format, hence, enhancing the security of the data captured during the survey. To enable SSL encryption on any survey in your account, follow the steps:
1. Log into your survey account.
2. Select the survey from t ... more
(Web Survey FAQ)
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How to create a new web survey?
WebsiteGear Survey Software provides 3 easy ways to create a new survey:
1. Use a provided survey template.
2. Copy any existing survey in your account.
3. Create a new survey from scratch.
1. Multiple sample survey templates are provided for you to use. If you choose to use a survey templat ... more
(Web Survey FAQ)
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How to set custom value settings for capturing in the survey?
Up to 4 data values corresponding to the survey respondent (such as first name, last name, email address, customer ID etc.) can be captured in the survey. These custom values to be recorded can be passed in the survey URL in real-time (see coding examples under DEPLOY tab) or prompted to the user du ... more
(Web Survey FAQ)
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Tracking Google AdWords Text Advertisements
This article shows how to track the Google Adwords ads using the WebsiteGear Click Tracking software.
Create a link in your account with the destination set to your website.
See this FAQ on how to create new links for tracking - http://support.websitegear.com/faq/view/4
WebsiteGear will pr ... more
(Click Tracking FAQ)
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